How can I track my order?
Click on MY ACCOUNT/MY ORDERS window and follow the instructions.
Can I change my order?
Orders cannot be changed once they have been placed. But you can cancel an order up to the time it is shipped. In this case, you will receive a full refund and you can place a new order. If your order has already been shipped, you need to return the items for a full refund and place a new order.
How can I cancel my order?
You can cancel at any time as long as we do not ship your order. To cancel, you need to send an email to "store@gunsel.com.tr".
Are the accessories in the photos included in the products?
The accessories used in the visuals are not included in the products.
Do you have a physical store?
You can reach our store address from the link below.
Are your store prices and the prices on your website the same?
Our prices are the same, and we may have campaigns from time to time in some products on our website.
Is sales tax included in the prices?
Yes. All the prices you see on our website include sales tax and this will be shown on your receipt. The current rates are 10% for clothing and 16% for accessories.
How can I pay?
You can make your payment using one of the options we offer at the order stage; CREDIT CARD, BANK CARD, TRANSFER / EFT Our Bank Information; 1- Bank Name: Near East Bank Account No: 10-304-0000126670 Account Name: NEAR EAST UNIVERSITY LTD. Ttile: GÜNSEL SHOWROOM UBAN : CT79139050100103040000126670 2- Bank Name : T.GARANTİ BANKASI A.Ş. Account Holder Name: Yakın Doğu Bank Ltd. Branch Name: LEFKOŞA ŞUBESİ IBAN : TR19 0006 2000 4930 0006 2999 07 Detail: NEAR EAST UNIVERSITY LTD. GÜNSEL SHOWROOM 10-304-0000126670
How do you ensure payment security?
As a security measure, we use 3D Secure in purchasing processes. “GÜNSEL Store” does not store credit card or personal information you do not allow and does not share it with third parties.
How do I know if my order has been shipped?
When your order is delivered to the cargo, an e-mail with your cargo tracking number will be sent to the e-mail address you used when signing up for our site. You can track your order from "Track My Order" on the "My Orders" page.
What should I do if my order is missing?
You can reach us by calling "+90 392 675 10 09/3993" or by sending an e-mail to "store@gunsel.com.tr".
How can I become a member?
Why should I become a member?
We want you to be aware of all developments and campaigns. You can use our site more efficiently. You can benefit from our campaigns and discounts.
Is there a fee of membership?
You do not pay any membership fee to become a member of GÜNSEL Store, membership is free.
Can I shop without becoming a member?
You can browse "store.gunsel.com.tr" but you will need to become a member to complete your order. For your security, the shipping and secure-payment pages can only be accessed by members.
I can't access my account
1-You may be entering your e-mail address incorrectly. If you do not remember your e-mail address, you need to register again or contact us at "store@gunsel.com.tr". 2-You may have entered your password incorrectly. In this case, you can renew your password by clicking the member login and using the "I forgot my password" link. 3-If you are a new member and you have not clicked the verification link in the e-mail sent to you, you cannot log into your account. To log in, just click the verification link once. *** If you do not login although you have done all the above steps correctly, you can contact us at "store@gunsel.com.tr".
Can I Permanently Delete My Account?
You can contact us at "store@gunsel.com.tr" for this.
How Can I Update My Profile Information?
After logging in, you can update all your information from the "Profile" tab after clicking on the username located at the top right of the site.
Are My Private Datas Protected?
Our company takes great care to protect customer information and act in compliance with the legislation and/or Personal Data Protection Act in K.K.T.C. and takes every precaution in line with this approach. Our company takes all precautions to protect and protect your personal information in a way that other users, members, or unauthorized third parties cannot see and access, and all pages that receive information are protected with an SSL security certificate.
The package came damaged, should I take it?
Is delivery made on public holidays?
Delivery is not available on public holidays.
Can I change the recipient name of my order?
The recipient name given during the order cannot be changed later.
How does the return process work?
• Fill out the return form that came in the package completely. (The code, name, the reason for the return, and other information requested of the product you want to return must be filled in completely.) • It will be sufficient to send your reason for cancellation by e-mail to "store@gunsel.com.tr" with your order number. • You can send the products you have bought with the contracted cargo company…. •… .. Our cargo customer number: ………………………. • Be sure to write this code on the shipping package. •…..the shipping fee of returns sent by courier companies other than the cargo belongs to our customer. • Your refund will first be examined by NEU customer representatives and it will be investigated if it complies with the above-mentioned conditions. • The products that comply with the return procedures will be approved and the product fee will be deposited to your account within 5 business days. It may take 7-15 business days as per bank procedures to reflect this fee on your account. • This 5-day period will start when the NEU Store receives the product you have returned.
